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Miss Shinal Shah 2017-10-14 Person 4 5 0

She's quite a forceful character, but knows her stuff and proposed solutions to all my concerns, so I feel in good hands. I would just like it if she took a little more time to listen, rather than making me feel I need to talk across her to make myself heard. That's not to say she didn't listen - she clearly did, since she understood all my concerns - but it's about perception / making someone feel listened to.