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Boots Opticians Norwich - Castle Mall (in Boots)
2017-09-19
Person
3
5
0
19th September 2017
It is not clear where the reception desk is because it is under a sign that says Hearing Tests. Can this be rectified?
I waited at reception for a good 5 minutes, not sure why as at least half a dozen staff passed by me but none offered to help earlier.
My contact lens follow up went well, the assistant was attentive & extremely helpful.
I had to discuss a problem with my spectacles with another member of staff. This was not satisfactory. There is an issue with my spectacles which I would like resolved, however, I got the impression Boots Castle Mall's agenda was to try to sell me another pair of spectacles rather than deal with the issues relating to my current pair.