Share review of Boots Opticians Norwich - Castle Mall (in Boots)

Boots Opticians Norwich - Castle Mall (in Boots) 2016-11-06 Person 4 5 0

The lady who sat with me after my appointment and made the direct debit system very clear to understand was brilliant. Unfortunately I got there at 9:45 (15 mins before my appointment) wasn't then seen until 10:10 (ten mins after my appointment time) and then there seemed to be a lot of back and forth, passing me between a lot of people. I didn't leave until 11:45 so had been there for 2 hours. I understand that it's a Saturday however I didn't expect to be there for 2 hours so if there's anyway the system can be streamlined and improved that would be great.