Boots Opticians Norwich 2016-06-03 Person 5 5 0

Excellent service, staff were very friendly. Only one point I would make is that I had to hang around for a little while after the eye test to pay for it and would have liked to have got going home. The test was in the evening though so I do understand but didn't really see why the Optometrist couldn't have taken payment but assume he wasn't trained on the tills or had to prepare for the next patient. The Optometrist (M A Wicker of Boots Riverside, Norwich) was particularly excellent at his job and extremely personable though so it really wasn't a big issue, just mentioning it as another person might find this a little annoying. One more point - the chap who did the initials tests was also excellent and had brilliant customer service skills. Unfortunately I cannot remember his name but hopefully praise can be passed on to him as I was very impressed with his service. My appointment was on Thursday 2nd June at 17.30 and my name is Emily Kent.