Share review of Boots Opticians London - Tottenham Court Road

Boots Opticians London - Tottenham Court Road 2017-10-14 Person 3 5 0

My contact lens product was inexplicably changed after my most recent consultation. I called up the branch (after a few iterations of being routed through to the main contact lens helpline). At first, I was promised a callback from my optometrist to explain the change. That callback never came. I called again, and was told I needed an appointment. That appointment got cancelled due to staff sickness, so I was given one a week later. By now, it was approx. a month since my initial call, during which time I had been suffering poor vision and comfort with the new lens product. The optometrist herself was efficient and clear. She informed me that the lens product had been changed by error (not by her), and also that the appointment was WHOLLY UNNECESSARY. She apologized and made the necessary updates, so I am now getting the correct lenses again. So, all should now be well, but I am unhappy that I had to take almost an hour out of work for an unnecessary appointment, and chase the issue by 'phone myself when the solution was simple. I found the other staff in the branch unknowledgeable and, in one case, having an air of disinterest.