Boots Opticians Islington 2018-10-07 Person 3 5 0

My appointment was on the 6th October, upon arriving i was sat down by a member of staff on the front desk and was told someone would be with me soon. I was then kept waiting for a further 20 minutes whilst the staff chatted to each other and proceeded to ignore my presence. Whilst waiting, a young lady came up to me and asked if i was "being seen to", i told her what had been said to me and it looked as if she was going to find out what was happening. A male member of staff then shouted over at her and told her not to deal with me and that she should be doing something else. There was an obvious lack of communication and a lot of tension between the staff members. Someone eventually came over to me and did the initial examination, she was very robotic and did not talk me through what was happening. Other than that, the actual eye examination with the optometrist was excellent. However, this is not enough for me to ever come back.