Boots Opticians Hastings - Kings Walk 2016-12-01 Person 3 5 0

The optometrist and staff on the day of my appointment were very polite and helpful. However, after making my appointment, I had a phone call from boots wanting to cancel it because they didn't think it was necessary. It shows on my records that I'm receiving medical treatment that can effect my eyes, it was a year since my last appointment but I had been told to return earlier due to blurred vision and surely I should be aware of I require being seen, not the person behind the desk. I also wanted to book my son an appointment (he's about to turn 4) to save extra trips. I have no real concerns over his sight apart from some occasional squinting but wanted things checked before he starts school in case something does show up. He knows his colours and numbers etc but I was quite abruptly refused. It seems like you don't want people to make appointments. Also, I have terminal cancer. I've been receiving the relevant benefits to qualify for the nhs help with costs for over 2 years. I've spent hundreds of pounds on 3 pairs of glasses at your store during this time due to prescription changes but in the past I've either but know about it or been told I don't qualify. On this occasion I was told I qualified for it. As I said to begin with, the staff on the day were lovely but it's a shame this isn't the same for all.