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Boots Opticians Hastings - Kings Walk
2022-01-27
Person
2
5
0
27th January 2022
Sadly, I would not recommend this branch. Although, the experience started well and getting glassed was good. The contact lens side of the business leaves a lot to be desired. Miss prescribed, late orders, lack of customer service and knowledge, no clear directive to staff and the contact lens reward side well!!! No one wanted to take full responsibility for my complaint and I had to try hard for nearly six weeks to get a resolution and then it was not completed satisfactory. Gina was good and tried to hold the branch together, but inexperienced staff and lack of training was evident. Boots HO did not take responsibility. It is so sad that a brand that has been around for ages has gone downhill. Customer care - zero.