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23rd March 2017


I called to arrange a contact lense appointment, I have previously been with boots in oxford and explained to the gentleman on the phone that I hadn't worn lenses for 8 months but wanted to start wearing them again, he told me he would ask for my old prescription to be sent over then order some contact lenses for me to use on the arranged date. The day before my appoint boots called to just to remind me of my appointment (which I thought was very good) I asked if my contact lenses had arrived the lady said she would go and check a few minutes later the gentleman that I first spoke to came on the line he said the opticians would like me to start the contact lense test from the start. When I arrived for my appointment nothing had been organised, my old prescription has not been requested and sent over so I had to wait around for that to be done then I was told that I had to come back once the contact lenses had been ordered. It was a complete was of time I was told this was going to be done before my appointment

Recommend
Appointment
Staff
Clear Recommendation