Share review of Ms Adeola Banjo

Ms Adeola Banjo 2022-07-21 Person 2 5 0

I was assigned Ade as a nurse for my ADHD medication titration via Psychiatry UK as an NHS patient. Ade was responsive but her responses often did not answer my questions and I did not feel that she read my messages thoroughly. I had many concerns and questions about my treatment and these were not addressed or explained even when I asked multiple times for clarification. As someone with communication needs, I try very hard to be clear and to ask specifically for what I need but a lot of Ade's messages were identical copy-pasted responses or did not thoroughly address what I had said. When I asked to change nurses to a nurse with more experience dealing with my conditions, Ade was very understanding and processed this quickly. I appreciate that as I have complex needs, it may be harder for me to find the right nurse, however I did feel very frustrated and upset about feeling that I was not being listened to and that my concerns weren't being taken seriously and my questions weren't being answered. I worked with Ade for several months trying to rectify the situation before deciding I needed to change nurse – it would have been better if Ade had realised that we were struggling to communicate and had offered further support/conversation about my needs, or suggested referring me to another nurse, rather than me needing to do this myself. Overall she seemed very nice but unequipped to support patients with more complex needs or wanting more input in their treatment.