Share review of Mrs Mandy Smart

Mrs Mandy Smart 2020-06-18 Person 5 5 0

Mandy has been my specialist stoma nurse from a few days before going into hospital to have my bladder removed due to cancer and has supported me since I returned home from the operation at the end of June 2019. Mandy's support has been hugely important in helping me recover from the operation and learning to live with a stoma. Her visits allow me to discuss any issues, concerns and problems I am experiencing and her knowledge and understanding of my situation gives me confidence to move forward. Mandy has also helped me improve the management of my stoma by making suggestions for new equipment and generally keeping an eye on my stoma area. Mandy is very punctual and also very professional in keeping me informed if she may be late or has to change appointment times. She is also very reliable in returning calls or texts. Her ability to listen and understand any issues I'm trying to explain have also been crucial in enabling me to cope more effectively. Mandy's personality, empathy and genuine desire to help and support is hugely reassuring and I can't over emphasise how important this is.