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Mrs Mandy Smart
2021-03-12
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 12th March 2021
Having spoken to the nurse manager Tina I felt it necessary to give Mandy Smart a second review as she went over & above to sort out issues regarding the delivery of a new sample pouch .
I have now received the samples that were recommended and I have found them to be superior to my previous pouch . I did have a query after using the pouch initially however all my queries were answered by Mandy and I was reassured which has given me confidence in the new product .
Her knowledge of the product is outstanding.
I appreciate the nurse manager taking the time to speak to me and I would like to thank Mandy for taking my concerns seriously.