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Mrs Lois Delchar
2018-04-16
Person
5
5
0
Written by a patient
Written by a patient 16th April 2018
Although the team (Lois, Bonnie and Trina) were efficient and thorough, I didn't feel rushed or just another patient on a conveyor belt. I was treated as an individual and everything was explained to me in a kind and thorough manner by Lois.
Bonnie was the first person I met. She was especially pleasant and her friendly manner put me at ease immediately. During the procedure she was reassuring and helpful.
All in all one of the best teams I have dealt with (and there have been many over the years in various disciplines/hospitals!)
17th April 2018
Response from Mrs Lois Delchar
Thank you for your feedback and sharing your experience with myself and my team when you where seen in our hysteroscopy clinic. We all understand how stressful and frightening it can be for our lady's especially if they may never have been to a hysteroscopy clinic before and don't know what to expect. We always respect and listen to our lady's concerns and try and make them feel as much at ease as we possibly can by starting off greeting them in a positive manner. I can only aim to do this with a good team to support me. I have passed your lovely comment on to Trina and Bonnie.