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Mrs Lois Delchar 2017-11-22 Person 5 5 0

I was absolutely petrified when I walked into the room but Lois put me completely at ease; she listened to my fears and worked with me on this. At no stage did I feel that I was being a wimp or a nuisance. Although the procedure was quite uncomfortable, we managed it and I'm so glad that I went through with it without having to come back another day for an anaesthetic. Lois and the two other nurses working alongside her were exemplary.