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Written by a carer
20th January 2020


I have been dealing with Jackie for several years now because of my 11 year old daughter's medical condition. She has always been extremely professional, thoughtful, caring, friendly and courteous. She is wonderful at communicating with my daughter and explaining what needs to be done, at the same time as putting her at her ease. She has always been very clear when conveying information as well as empathetic. She is very open to questions and keen on keeping good channels of communication going. For example she is always happy to take a phone call and help out. She has made an often challenging series of medical interventions much easier to cope with for both me and my daughter. I hold Jackie in very high regard - and speak as someone who worked in medical regulation for many years - so I know what constitutes good practice. I could not recommend her highly enough.

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