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Mr Mark Johnson 2022-02-16 Person 5 5 0

Mark quietly listened and assessed mum's needs whilst letting her show him how she changes her bag. He then gave advice as how we could be more organised and offered tips on how she could improve her bag changing experience. Mark also has a good way with people making sure mum was comfortable at all times. He also took his time and was very patient with us. Prior to his visit we'd had an awful time with leaks, however since Marks visit mum hasn't had one leak.