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Andrew Jay
2023-01-02
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 2nd January 2023
Excellent, timely and friendly communication. Even on a Bank Holiday!
When you're used to being treated like 'just a number' by medical professionals all your life, it's incredibly refreshing to receive such an attentive, caring and personal service.
I haven't once felt dismissed, ignored, a burden or like I don't matter and it's clear that Andrew is really keen to provide excellent patient care, as are other members of his team.
I would (and do) highly recommend the whole Psychiatry UK NHS Right to Choose service to anyone who suspects they may be ADHD or Autistic - they don't treat NHS patients any differently to paying clients and that really matters.
29th April 2023
Response from Andrew Jay
Health Care should never leave you feeling like just a number. You can get that sort of care from a machine. I make every effort to treat each person as an individual, someone's child, someone who is cared about by others. It's my role to help you to find the place of treatment in your life, that can't be done if you have questions left unanswered. As for the Bank Holiday, I work when I can.