Share review of Yeovil District Hospital

Yeovil District Hospital 2015-10-06 Person 2 5 0

The staff on Jasmine are considerate, hard working and caring. The communication between hierarchy seems to be confusing and time consuming. Decisions in what to do take time and seem to change all the time. On several occasions I had to remind staff to help me or get me what I needed or change my catheter bag. This was not due to lack of care but time constraints on staff and the amount of patients they have to attend to. I was disappointed that on several occasions I explained pain levels and that I could not urinate but it could be two days before action was taken. The food is an average level but variety is poor. The service of drinks and cleaning on the ward is good however the toilets are poor and some patients left in wet beds for a long time making rooms smell. I am very unhappy and traumatised by the operation I had. I came for a bladder TOT and my hip got damaged in the operation. The doctor is not able to take responsibility or explain what happened or why and I find this upsetting. I have experienced a week of pain and trauma in hospital and now weeks of not being able to walk properly. This is very different to the normal, fit state I entered the hospital in and will lead to a poor quality of life. The ward staff were the ones who ensured my case was pursued as the doctor was not prepared to take action, if it wasn't for them I could have been worse! I believe this case needs investigating and I would like to receive my full notes and follow up. Thank you to all the ward staff for there help, support and hard work as it is them that make the patients stay as good as possible.