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Written by a patient
21st July 2014


All the people who really mattered were excellent and I think overall I received excellent care. When I arrived for day surgery I was a little surprised by the attitude of the member of staff with whom I had first contact. I thought she was quite unprofessional in the way she dealt with me. I had a bit of a wait before my op and at one point, whilst waiting for a pre-op procedure, I did feel I may have been forgotten about. When there are delays it is most helpful if one can be given some sort of time scale and kept informed.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff