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Written by a carer
3rd October 2019


My mother was referred by her GP so neither an accident or emergency referral and penalised heavily! Made to wait for 11 hours and way into the early hours of the morning... She is over 90 and recently had major surgery...no medication...no kind words...no apologies... seen for five minutes and then told come come back the next day for a diagnostic test...Did that today and had to start the process again and wait in a and e for over 2 hours for the Dr to read her result before being referred back to the GP!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff