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Written by a carer
4th July 2017


My wife and I went for our twenty week scan for our first child on the 26/6/17. We were told a second opinion was required from a consultant to check our baby's brain and booked in for another scan on the 4/7/17 we arrived today for said appointment after a week of tears and stress to be taken into a office told the appointment was never booked and we could not be seen today. I explained I work an hour away it is difficult for me to take time to come back as we both had done for this appointment and that we have been especially stressed about our baby awaiting this scan. We were told to come back Thursday 6/7/17 I'm now awaiting this with an extremely upset wife and hoping I can arrange to attend this next appointment with my work. In any other profession this would be unacceptable we were told they had over booked, I'm sorry this is not an easy jet flight this is our child and we are waiting serious news. I've never felt so annoyed in my life and will be calling wed to confirm the appointment is booked for Thursday this time.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff