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Wrexham Maelor Hospital
2018-10-06
Person
4
5
0
Written by a patient
Written by a patient 6th October 2018
I went to A&E late afternoon on Friday 21 September. Every staff member was professional and kind to me, from the lady on Reception when we first arrived, to the Doctor and Nurse who looked after me when I eventually got in to treatment. One MASSIVE exception was the triage nurse; she was quite clearly in a bad mood when she called me in (along with my husband). I had been referred there by my GP and was already tearful and distressed. From the moment I sat down she was abrupt with me and her questioning was aggressive. She even shouted at me on one occasion because I had dithered when I answered a question. My husband and I were gobsmacked. When I went back to the waiting room I felt even worse. I really think this lady needs to work on her "people skills". Apart from her, everyone else was thorough, professional and kind to me.