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Worthing Hospital 2018-01-12 Person 4 5 0

The staff were generally friendly and helpful. However the waiting room and the breast care clinic were both extremely cold - I was sitting in a waiting room all day with my coat and gloves on. Better communication about the expected waiting time on surgery day would have also been helpful. Then I would have known what I was dealing with, rather than waiting all day with the expectation that I might be the next one in. Finally, it would be helpful if staff enforced the rule that anyone in the waiting room should not eat or drink - it is very difficult to watch someone else eating when you are still waiting for an operation and haven't eaten for some 20 hours!