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Written by a NHS patient
23rd July 2023


have been waiting for a letter from a department and when after asking for weeks and also my gp the letter came with the excuse both must have been lost in the post again after several months saw the same department and after many weeks because of the last time not getting a letter asked when i may have one sent NO REPLY AT ALL to my enquirey PALS ENQUIRED 3 TIMES NO REPLY AT ALL TO THEM GP ASKED FOR LETTER AGAIN NO REPLY AT ALL GP REQUESTED AGAIN NO REPLY UNTIL I SAID I WOULD MAKE A FORMAL COMPLAINT WHY SHOULD IT TAKE THIS MANY TIMES TO JUST ANSWER SOMEONE??

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe