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Patients are not the enemy ! I am saddened by the way SOME nursing staff feel it is okay to talk to patients in such a brusque and dismissive manner. Patients don't want to be in hospital ! They are unwell and quite often frightened and kindness and a bit of patience costs nothing. We are all agreed that the system is pushed to its limits at present but it's not the Patient's fault ! As a relative visiting I witnessed this especially with elderly patients. Stop speaking to them as if they all have dementia as then norm. We will ALL be old one day !