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Witney Community Hospital
2024-04-23
Person
1
5
0
23rd April 2024
It was good that they were there. However, when I presented myself to Reception at the Minor Injuries Unit, in agony with acute urinary retention, I was told that I couldn’t be catheterised there and would have to go the the JR.
Luckily, someone from the EMU intervened and I was catheterised and put out of my misery.
I would humbly suggest that your staff on reception know not only what can’t be done there but what can be done in the EMU.
I was spared an agonising journey to the JR and am grateful for that though it’s no thanks to the Minor Injuries Unit receptionist.
Suggested improvements
As above.
Please let me know whether my suggestion has been implemented.
(Professor) David Robert Rhys Williams MA, PhD, FFPH, FRCP