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Written by a NHS patient
26th May 2022


On the positive I was sent an Xray appointment within 3 weeks of being seen at the surgery, and I only waited 3 mins in the department. (16/5/22) Unfortunately the Person who carried out the X-ray was rude and abrupt, did not introduce himself, was not wearing ID or even a NHS Wales uniform (there was no logo). Whilst I fully understood what he needed for his x-ray to be 'clear for the Dr. ' he refused to accept that the problem I attended with made it impossible for me to place my limb in the position he obviously wanted, so without any preamble he just grabbed my arm and pulled it into the position he wanted. The result is that he has made the whole situation worse and I have been in constant pain since the appointment, and can no longer carry out the mobilizing exercises which were making the difference prior to the x-ray.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe