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Written by a NHS patient
28th April 2022


After a visit to a and e (which is a story in itself) for bleeding both ends , sudden onset I was sent for an endoscopy a week later .this was early December 2021. I was informed I would receive the results in four weeks. months passed, I phoned the consultants secretary who informed me the consultant was on holiday for one maybe 2 weeks.she would put my results on his desk.weeks passed, again I rang as I was worried. secretary said oh he hasn't written your letter yet , give us another week.months have passed again and still nothing. I have had another bleed again but reluctant to go to this hospital again.what is the point!.I am 62, a retired rgn.i know how things work in hospitals but this is ridiculous. I'm all for the NHS after working with them for 30 years but my experience of this hospital has not been good. The first time I went to a and e whithybush with a knee injury they gave me paracetamol and tried to make me walk on crutches 3 times.in the end they said best I was admitted as I couldn't put my weight on my leg.It turned out I had a fracture of the tibial plateau; knee in other words .I was taken to theatre for open reduction , internal fixation with bone graft.in other words plate and screws.. I was sent home with just a pulpit zimmer.i couldn't walk, couldn't get to the toilet , was total rest, non weight bearing.no aides or help was supplied.my husband had to source a commode, a wheel chair , a shower chair. I pity people , especially the elderly who haven't the knowledge that I have! what can I say!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe