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William Harvey Hospital
2015-05-29
Person
3
5
0
Written by a patient
Written by a patient 29th May 2015
The ward was clean and tidy
We had been transferred in the early hours of the morning and the nurse welcoming us was very pleasant and informative
During the night (around 4am) someone came in to do obs on the baby - she did not introduce herself or explain what she was doing, despite having crashed in loudly and woken both me and my partner up. She then rudely informed us that the baby was cold, that she needed skin to skin contact and the cot needed to be moved away from the window (bearing in mind that it was the nurse that transferred us who placed the cot by the window!)
It was good that my partner was allowed to stay, but it would have been nice to have been offered some basic (e.g. a pillow and/or light blanket) while he sat in the chair
The ward did not appear to be particularly busy, but it still took a long time to get information/assistance on any issues - also discharge took forever!