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William Harvey Hospital 2015-05-29 Person 3 5 0

The ward was clean and tidy We had been transferred in the early hours of the morning and the nurse welcoming us was very pleasant and informative During the night (around 4am) someone came in to do obs on the baby - she did not introduce herself or explain what she was doing, despite having crashed in loudly and woken both me and my partner up. She then rudely informed us that the baby was cold, that she needed skin to skin contact and the cot needed to be moved away from the window (bearing in mind that it was the nurse that transferred us who placed the cot by the window!) It was good that my partner was allowed to stay, but it would have been nice to have been offered some basic (e.g. a pillow and/or light blanket) while he sat in the chair The ward did not appear to be particularly busy, but it still took a long time to get information/assistance on any issues - also discharge took forever!