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William Harvey Hospital
2017-02-27
Person
2
5
0
Written by a carer
Written by a carer 27th February 2017
Paediatric A/E on 27/2
-senior staff including the sister Miranda did not introduce themselves, were too busy in sorting out the computer and tea breaks than the patient (child) or parent experience. The conduct was brisk and at times remarked by other parents as 'condescending' rather than involving patients / parents as active participants within the care.
Examining children in the waiting room, talking about cases in public spaces and at volumes where there was no apparent patient confidentiality adhered to never mind any egards for patient dignity. A truly disappointing and embarrassing experience given I am a healthcare professional.