Whipps Cross University Hospital

Whipps Cross University Hospital 2018-03-15 Person 3 5 0

I have already completed a hard copy feedback form after a stay in Acacia ward but I forgot to mention the food. I was very impressed by the range of meals on offer. The soup was particularly good and for someone with a reduced appetite it was very helpful to have small but extremely nutritious dishes clearly identified on the menu. Serving staff were all cheerful and helpful. The only problem was that being ill it took me a while to find the menu and no-one pointed it out to me.

Whipps Cross University Hospital 2018-03-02 Person 1 5 0

I am very sorry to say nothing is great about this service and there is nothing I liked about this service. They tried to send me home the day after my operation with a colostomy bag dragging along the ground, poking out of the bottom of my trouser leg. They had given me instructions on how to empty it, but I am afraid I could not remember how to do this when my daughter asked me. My daughter spotted that things were not right with me when she came to take me home. She called for a doctor, who did come quite quickly and it was found out after testing that I had pneumonia, sepsis and a urine infection. I live alone and the hospital knew this. Eventually they let me stay in for a week.

Whipps Cross University Hospital 2018-03-02 Person 5 5 0

Staff were amazing from streamer to ENP to X ray to doctors Totally fantastic care

Whipps Cross University Hospital 2018-02-26 Person 5 5 0

My father was admitted to Whipps Cross Hospital at the beginning of January and after a couple of days on ACU1 followed by two weeks on Conifer Ward, he was finally transferred to the Margaret Centre Hospice where he passed away peacefully on the 1st February. I just want to express my gratitude and appreciation of the expert care and attention given to my father throughout this period. The professionalism of all those involved in the day to day care of my father gave us the reassurance that everything possible was being done and that he was being treated with care and respect whilst maintaining his dignity. It did appear that every time we came to visit there was someone attending to his needs and making him as comfortable as possible. When the time came for him to enter the Margaret Centre, we, his family, were treated with absolute compassion and nothing seemed to be any trouble. We even took the dog in for a visit. I wish I could name all the staff involved in Dad's care but there are far too many. All those we came across were a credit to their profession.

Whipps Cross University Hospital 2018-02-25 Person 5 5 0

I had such a positive experience on the maternity and labour wards at Whipps Cross. All the staff were so friendly, helpful and understanding and nothing was too much effort for them. I cannot thank them enough for their care, compassion and reassurance throughout my stay. The antenatal team were very good also, I had regular scans and I was always informed as to what was going on. Finally, my stay on the special care baby unit was very reassuring and the nursery nurses were excellent. Overall, the staff were very professional and friendly. I highly recommend them. Thank you.

Whipps Cross University Hospital 2018-02-25 Person 4 5 0

We had such a great experience delivering at the Lilac Birth Centre. Pat and Theodora in Triage were so lovely - they took the time to read our birth plan and work with us to get started on the birth experience we were hoping for. We got a very personal experience from the start and individual care. Triage, birthing centre and ward appeared to have adequate staff and space. It did not feel busy or rushed or impersonal in any way. We were able to have the water birth we were hoping for with great guidance from Loveline, our midwife, and were discharged after 12 hours. The ward was comfortable with only one other patient but the staff worked with us appreciating we were keen to get baby home.

Whipps Cross University Hospital 2018-02-25 Person 5 5 0

You will see that I have put on a false date of discharge. Sorry about that but I had to so that I could get this message to you. This is more of a BIG thank you for my wonderful care I had when I was in Byron Ward, a children's Ward for girls, for six months suffering from Rheumatic Fever in the year 1947, and again for 3 months with the same condition in 1952. Then having to attend for check ups for a long while on my heart because the illness left me with a heart murmur. Being a patient in those days was very different to now. I did not have my parents staying with me, only saw them for a short while and could only wave to my two brothers through the window. I note that Byron Ward is still there, and I think in the same area of the hospital, but not sure what it is used for now. I have only visited your hospital once since, a few years ago, visiting a relative, and it was so good to see that he was in a large ward with nurses stationed at a table in the middle of the ward, just how it was back in 1947. Do remember the nuns, all dressed in white, that used to help out with feeding us etc as we were not allowed to do anything for ourselves, we were so ill. Not happy times but Whipps Cross looked after me so well. I am still living to tell the tale. I now live on the Isle of Wight and aged 82 years. So keep up the good work. My sister in law is in the Dementia Ward at this time. My name is Mrs June Head (nee Hernaman) previously from Walthamstow and Leytonstone. If anyone would like to contact me my email address is: jlhead@btinternet.com. Once again a big thank you.

Whipps Cross University Hospital 2018-02-21 Person 5 5 0

The doctor explained very clearly and in detail the procedure involved in diagnosing my condition. The only comment I should like to make is that the patient’s belongings should either be taken into the consultation room or placed in a locker. When I returned to my cubicle to get dressed another patient was in there. I had left my clothes, money, mobile and cards there and was rather surprised to see him.

Whipps Cross University Hospital 2018-02-21 Person 5 5 0

I have just spent 4 nights in hospital having a stent fitted as part of the treatment for a kidney stone. Having spent 60 years in good health, I had not stayed in hospital before. The care I received from all the dedicated professionals at Whipps Cross was exemplary. They were fantastic. Their patience was never-ending and they really cared. My one regret is that I cannot remember all their names. However, I'd like to particularly thank the staff in the High Dependency Unit where I spent a night, with (unpleasant) catheter inserted, connected up to equipment monitoring my every move looking at a previously unknown irregular heartbeat. Sabeer Ramjany and colleague were kind and gentle and so reassuring at an emotionally low point in my life. Taking over from them, Inge (a nurse from Lithuania) continued the reassurance and care. She was so good with me. Her colleagues were great too, particularly the male senior nurse who so deftly whipped out the hated catheter! Throughout my stay, consultants and doctors answwered my questions and explained procedures in detail with care and great courtesy. I was never left wondering. I spent two nights in Sycamore Ward, particularly with Ann-Marie and team. I was forever impressed by the stoicism and endless patience displayed by the nurses. These traits were mixed with kindness, warmth and humour. I understand now more than ever how these nurses are the backbone of the NHS. Enduring government austerity, PFI rip-offs and the impact of Brexit on nursing recruitment, the NHS must continue to provide the high degree of care that it is renowned for. It truly is a modern Wonder of the World.

Whipps Cross University Hospital 2018-02-16 Person 1 5 0

I had a miscarriage and was at your hospital where I was registered. The care I received in the EGU was amazing However since then I have received letters regarding up and coming appointments. I have called the "Purple team" to inform them. I didn't attend my 12 week scan as it happened the day before, I now have a letter about my next scan - yet what I can't understand is how it is impossible for you to update the system. Yet just send me reminders that are heart breaking. Not to mention NO ONE ever answers the phone... I have called now 9x and it just rings. ... how am I supposed to inform you or cancel an appointment if no one picks up the line? If you have a help line answer it - and if someone miscarries at your hospital, don't keep sending them appointments.