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Whipps Cross University Hospital
2018-10-01
Person
1
5
0
Written by a carer
Written by a carer 1st October 2018
I NEEDED TO CANCEL A APPOINTMENT THE LETTER REQUESTED THAT I PHONE THE TEAM TO ACTION THIS . I WAS NUMBER TWO ON THE WAITING CALL FOR TWENTY MINUTES FOLLOWED BY A FURTHER TWENTY FIVE MINUTES CALL WAITING AS NUMBER ONE I PUT THE PHONE DOWN AS THIS WAS NOT A FREE PHONE NUMBER . I CAN UNDERSTAND HOW APPOINTMENTS ARE NOT MET WHEN PHONE CALLS ARE NOT ANSWERED DONT BLAME THE PATIENTS WHEN APPOINTMENTS ARE MISSED LOOK AT WAITING TIMES FOR CANCELLATIONS TRY PHONING AND SEE WHAT RESPONSE TIMES ARE LIKE