Whipps Cross University Hospital 2019-11-19 Person 2 5 0

The care from the Drs, surgeons, anaesthetists was excellent. The after care from night staff on Rowan ward was appalling. Couldn’t find my notes. No hand over. Didn’t know I’d just come out of surgery for a major operation. Put a piece of tape over my emergency buzzer as it kept going off, leaving me with no way of calling for help . Jug of water put out of my reach, I couldn’t move after abdominal surgery. When told, one nurse said” well I don’t know what’s wrong with you “ . Visitor eating food around patio bed and making loud phone calls up until 10.30 pm. I asked staff to ask them to be quiet!! My daughter had same experience after caesarean delivery at Whipps. Only in 2 nights but on 1st night she pressed buzzer as her baby was vomiting and she couldn’t move with pain. No one came to her. She struggled to reach her baby. I challenged staff next day and was told the staff were on break so didn’t answer. Mother and babies just left. I insisted that I or her partner stay with my daughter the next night as I didn’t trust the night staff in particular. Such a shame that the great work of some is let down by others. But a disgrace that mothers, babies and the ill are put at a great risk by those trusted to care for them. The hospital needs to step up with recruitment of the right people, training and monitoring them, if needed disciplinary procedures.