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Written by a NHS patient
28th February 2023


I was seen in A&E Saturday night/Sunday morning, the delay was 4 hours but that was not unexpected. The care I got from the Dr, who I believe was called Katie, was great. She was professional and kind, and did everything she could to help with my eye problem. I had to go home at 5am and wait for a call back from an Ophthalmologist later that day. After some sleep I was called to return at 2:30pm where I waited in Minors for the very busy on call Ophthalmologist. I had a further wait but Dr Dimitrous Spyropoulos was very thorough and diagnosed my torn retina. He was amazing and went above and beyond to take me himself to the eye dept which is not open at the weekend for laser treatment to stop my condition getting worse. He carried out the procedure and I was allowed home. I cannot fault the care I was given and I would certainly return to Whipps if I ever had an eye problem again. Thank you.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe