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[name removed] was great. He explained everything in detail to me. He recorded my hearing issues history and gave me a thorough assessment. He talked me through the new aids and took the time to make sure they were set up to meet my individual needs. I’m using the app regularly now and my ability to hear has escalated immensely. I can’t fault the service I received the day I came for my appointment. The staff on the reception were welcoming and helpful. Thank you.