Wexham Park Hospital

Wexham Park Hospital 2025-02-05 Person 4 5 0

Finding the Audiology Unit was not clear. I had to check with reception as I arrived prior to 08.30am. I did not realise it was located within ENT. Reception had to check if Unit was open before taking me to waiting area.

Nothing.

Wexham Park Hospital 2025-01-31 Person 4 5 0

Informative, clear advise and feedback from Dr [name removed] in appointment. I felt listened to and came away from the appointment feeling hopeful about my future. Polite, friendly and helpful nhs staff in Otolaryngology department and on the department reception desk. Wexham hospital carpark difficult to navigate and couldn’t get a parking space despite allowing 40 mins extra time before appointment. Luckily a family member drove me to my appointment so I was able to leave them to circle the carpark whilst I went in for my appointment. It took them a further 30 minutes before a space came free.

I have no complaints at all about staff or doctors who were all exemplary throughout my appointment and made me feel assured and guided at every turn. I am so grateful for our NHS system and have for the first time in my life had to rely heavily on it in the last few years due to developing extreme sudden hearing loss. I am so aware that we are so lucky to have the service of the NHS so am reluctant to provide any negative feedback. My only negatives would be the logistics of getting to the physical appointment. 1. Parking - I’ve already explained that getting a parking space was really difficult do to lack of spaces, but also navigating the parking was confusing and really hard to get around the space and route allocated. I’m sure this has been said many times before, but it would be so great to address the parking issues as it really added a lot of stress to the hospital visit. 2. Checking in for appointment - As I came into the main hospital the main reception was really hectic and some members of the public were shouting loudly at a receptionist on the front desk. It was really shocking to witness NHS staff receiving abuse from the public and additionally there were a lot of people clustered around the desk blocking the access. There was no queue as such and it was difficult to know where to stand or how to get quickly through the drama and noise of the reception. Whilst I understand this is a busy working hospital, and I expected to navigate some noise on my way into my hearing appointment I found the chaos of the main reception really discombobulating and also stressful as I have noise sensitivity caused by single sided deafness. Ideally I wanted to navigate my way directly to my appointment but there were so many people congregated around reception that I couldn’t quickly see how to dodge it to duck through to Otolaryngology ENT. When I did get to ENT reception the staff there were really friendly and kindly explained that I did unfortunately have to go back to the main reception to register and that I couldn’t check in directly with them. I should also say that I did check in online prior to my appointment on myfrimley health app, and fill in the questionnaire, but I still had to check in at the busy main reception, and then again after at ENT reception. It would be really great to be able to check in once online then go straight to the ENT reception, boycotting the chaos of the main reception if possible? As said before all the care I was provided was great and all the staff were really fantastic. My only negatives were the logistics of getting to the physical appointment.

Wexham Park Hospital 2024-12-29 Person 5 5 0

All of it

Wexham Park Hospital 2024-12-20 Person 4 5 0

Seen on time, treated courteously and with consideration.

Nothing save improve my hearing!!

Wexham Park Hospital 2024-12-18 Person 2 5 0

My appointment was 940 in the morning. There was no audiology. I had to wait till half past one which I have to come to work 12:30 and I couldn’t make it on time. I think that was really unprofessional. They should’ve realised they haven’t got enough staff could Inform us rather than me waiting all the time there I think there was a miscommunication between the organiser. They should’ve done a much better than if they wanted to. I just felt like I’ve been fool waiting there for three hours 2 1/2 hours you need to do something about it obviously it’s not everybody’s , doesn’t have to do anything just stay there. People do have places to go.

Where is in charge? There should’ve known these should’ve notified these problem for [name removed]. We just been done for nothing there which is if you got the time appointment and slept away for three hours. I think that is a ridiculous waste of money. Waste of time waste.

Wexham Park Hospital 2024-12-18 Person 5 5 0

The staff were very friendly and knowledgeable. I feel hope towards getting relief from my hearing problem.

I have had to wait a long time for this service.

Wexham Park Hospital 2024-11-22 Person 5 5 0

I was helped to sort out my problems with my hearing aids they were updated with new features

No all was ok

Wexham Park Hospital 2024-11-19 Person 5 5 0

Was made to feel relaxed and comfortable, told what was going to be done step by step.

Nothing

Wexham Park Hospital 2024-10-17 Person 5 5 0

The Lady I saw was so professional in doing Her job I am so pleased to have seen her

None

Wexham Park Hospital 2024-10-09 Person 5 5 0

From start to finish the audiologist was attentive, helpful and informative. The only problem was that she was unable to pair my hearing aids to the BeMore app on my phone. Since then I have been unable to contact Danalogic Technical Support for assistance as the phone is cut off immediately connect!

As above