Wexham Park Hospital

Slough, England, SL2 4HL
 
169 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
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Staff

Reviews

 
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Review of Hearing & Balance (Audiology) - Wexham Park Hospital
24th July 2024


Excellent care from the hearing and balance team as always. It was the hottest day of the year and the staff were offering drinks to patients to keep them hydrated.

Suggested improvements
Nothing

Staff
Listened to
Information
Involvement
Ease and Accessibility
Facilities
Experience
 
Review of Unknown
24th July 2024


I had a hysterectomy day surgery 2. The nursing staff [name removed] and [name removed] were attentive, positive and I found them reassuring and I felt comfortable in their care. They were thorough in explaining medication for when I went home. I should also like to add that their were other patients with language barriers and also difficulty of understanding through ill health. I found the patience and kindness they showed to these patients was second to none.

Suggested improvements
I do not think so. I was treated and cared for with kindness and care.

Staff
Safety
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Review of Hearing & Balance (Audiology) - Wexham Park Hospital
22nd July 2024


Excellent service and care. The only gripe with the NHS is the amount of time you have to wait to get an appointment

Suggested improvements
Quicker appointment

Staff
Listened to
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Involvement
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Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
30th June 2024


All ok

Suggested improvements
All ok

Staff
Listened to
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Involvement
Ease and Accessibility
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Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
19th June 2024


The hearing test procedure made no sense to me as the person that dealt with me said to "click when you heard the sound" and " click when you think you heard the sound". Lady was lovely but I am questioning the results of the test as I don't think I should be guessing when I heard the sound or not. As there was a lot of time I was unsure I heard it or not I still pressed it and turned out apparently my hearing is normal when I know myself I am struggling so I am looking to redo test at different place as I am not comfortable that was right.

Suggested improvements
Maybe have another person to clarify that advise that I was given is correct since I had to write an email and clarying weather that process and was correct

2024-06-21 08:04:26
Response from Wexham Park Hospital

We are sorry to hear that you were unhappy with our Service. Please contact the Hearing and Balance team by calling 0300 365 6222 or email hearingandbalance@berkshire.nhs.uk and we will be happy to arrange another appointment for you to explain our test results in more detail and complete further testing if required. Many thanks.

Staff
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Involvement
Ease and Accessibility
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Experience
Rating not given.
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
12th June 2024


Better than expected after a dodgy booking system. Everything was on time and staff helpful except the glass screened Reception with surrounding conversations impossible to converse. Resorted to pen and paper notes!

Suggested improvements
See above. But if I were a Receptionist I would choose a glass screen too!

Staff
Listened to
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Involvement
Ease and Accessibility
Facilities
Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
6th June 2024


The audiologist understood my needs as I have dementia and explained the process to my carer. She was very prompt in arranging tmy referral for microsuction which needs to be done before she can proceed with the impression to replace my hearing aids . Written by my care on my behalf

Suggested improvements
No

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Involvement
Ease and Accessibility
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Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
3rd June 2024


Happy

Suggested improvements
Nothing that I can think of

Staff
Listened to
Information
Involvement
Ease and Accessibility
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Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
16th May 2024


I was happy with everything

Suggested improvements
No it all went well

Staff
Listened to
Information
Involvement
Ease and Accessibility
Facilities
Experience
 
Review of Hearing & Balance (Audiology) - Wexham Park Hospital
9th May 2024


The staff were very welcoming and happy and informative. All were most professional.


Staff
Safe
Listening
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Involvement
Experience
 
 
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