Burton Road, Kendal, Cumbria, England, LA9 7RG
I am a 54 year old lady with knee problems. Mr Herlekar took great care in replacing my knee cap only- an operation not usually performed- instead of a total knee replacement. The treatment I received by all staff was fantastic. During my two day stay on the ward, I was treated with great care and dignity by all the staff. I must also add that the food was really good with a lot of choice. My whole experience through a painful operation, was made so much better by the staff at the hospital. I cannot thank them enough
This complain is about the rudest hospital receptionist ever. I was stood there being totally ignored. She never looked up. Never acknowledged me standing there but spoke to other staff who walked in. Rude woman needs some customer care training. I have not had my treatment yet so cannot review.
Wonderful care and lovely friendly and considerate staff from the doctors to receptionist. We are all lucky to have such good care and fully appreciated. Thank you to you all.
Total Hip replacement 18 July 2019. Top class surgeon Mr D Herlekar my second hip with him and his first class team at this hospital. From start to finish it is a seamless experience. From arrival the staff are assuring polite and some even recognised me from last time three years ago! The anesthetic team were brilliant and stepped up when they knew I was a bit apprehensive about deep sedation as opposed to a general anesthetic. Again, slick kind and knowledgeable. They explained every process as we went along which does help and even though I had done this all before three years ago and had every confidence in the process it did help those little last minute nerves! The after care nursing is the best ever ! Super nurses male and female with a great sense of duty, care and a sense of humour. There is nothing too much trouble, help on hand without having to wait after pressing the help button. Night and day. The physio girls are great and Instil confidence to get going. Finally, it’s the best food you could ever want for healing. Fresh salads fantastic chicken curry and beautiful porridge. I couldn’t thank everybody more. Today is Tuesday 17 September and I have just returned from seeing Mr Herlekar at Lancaster. He told me I have made a fast and good recovery and I can now start riding my horse again 3 weeks earlier than expected. To be honest after this operation and care at Westmorland General would I have expected anything else ? First class in every aspect!
I've had surgery at WGH twice in two weeks (two different conditions), not to mention a number of visits. I felt involved at every stage, was treated with respect and kindness at all times and was incredibly impressed at the professionalism of all members of staff.
Every person I encountered at WGS went beyond expectations to provide patients with kind ,friendly professional care . Buzz for help and someone was at there almost before your hand left the buzzer .! Nothing was too much trouble . AND the food was great . I wanted to stay longer !!!! THANK YOU ALL
Short link to review Westmorland General Hospital: http://iwgc.net/eb6fv