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Written by a patient
2nd March 2013


The level of care today in A&E (2.3.13) was outstanding - see my review of Dr Ayyamuthu describing this. Suggestions concerning A&E environment: the entrance to A&E is not obviously signpostedL we entered through the wrong door. the waiting area was not particularly clean, but the impression of it makes the experience of sitting there unnecessarily depressing? The area is rather chaotically organised with a number of hospital beds to one side of a set of screens. There were many random signs up around the walls, a broken snacks' machine, and a general sense of the "makeshift". This is a real shame, as much of the personal care was SUPERB.

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect