Warwick Hospital 2023-08-28 Person 1 5 0

I had my 36 weeks scan at Warwick hospital It was the second scan I was having at Warwick hospital, as I had all my previous care in Good Hope hospital. It was no one at the reception desk so I had to walk to different members of staff working at different wards to ask about my appointment. The operator who did the ultrasound was the same lady as last time called Nerinder Any question we asked, was ignored, she was in rush to get us out of the scan room. Me and my husband asked if we can get any photo of the ultrasound she agreed first then at the end of the scan she refused to give us any photo, she did the exact same the last scan we had When I asked her for the reason she replied oh your baby was not posing anyway! Even though whenever we asked for photo at Good Hope hospital we always got it and we were treated with respect and kindness there. When I asked again she shrugged her shoulder and said: “I don’t know, I didn’t take any” She handed the report paper to us and asked us to leave, these two appointments left us shocked about how different we are treated here at Warwick compared to Good Hope!

Better communication with patients. Treat patients with respect and dignity Consider the patients at least involved in their care.