warwick-hospital
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Warwick Hospital

Lakin Road, Warwick, England, CV34 5BW

 

Recent Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Review of Pre-Op Assessment Clinic (Pre-booked only), written by a family member
14th January 2020

We were early but seen straight away , the various tests were completed and we were back out 5 minutes before our appointment time. Well done. The hospital was very full but patients appeared to be dealt with swifty and politely and instructed what to do next.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Review of Day Surgery Unit General Card, written by a patient
13th January 2020

I was so impressed with the care given from all of the staff up until I walked to theatre having a nurse with me and the care afterwards. It is so nice to have people around you that care so much about you.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
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Information
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1 2 3 4 5
Review of Day Surgery Unit General Card, written by a patient
12th January 2020

The care I received by the consultant, HCA and nurses was excellent.

Recommend
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Dignity/Respect
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Information
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Review of Hatton Ward, written by a patient
12th January 2020

I spent xmas eve in D ward they where very caring and wonderfull treating me as it was over the xmas they cheered me up the best they could it was fantastic they give up there xmas to help others. I spend xmas day in ward B again they treated me wonderfull and gave there time up to help over the xmas they made our day more chearfull A BIG BIG THANK YOU TO YOU ALL if I had the money I would defnatly treat you all to a dream holliday never know I might win the lottery again thank you all HAPPYY NEW YEAR TO YOU ALL BIG HUGZZZZZZZZZZZZZZZ N BIG BIG XXXXXXXXXXXXXXX TNX

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
Review of Pre-Op Assessment Clinic (Pre-booked only), written by a patient
12th January 2020

I was not kept waiting and was called at my appointment time. The assessor was quite thorough dealing with the paperwork and explained the procedure to me.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
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Information
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Cleanliness
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Review of Willoughby Ward, written by a family member
11th January 2020

My son, Jack, was admitted to Willoughby ward on the morning of Monday 6th Jan with complications arising from Glandular Fever (quinsy and abscess). He was very unwell and it was a huge relief to arrive on the ward after a really harrowing few hours in A&E. The kind and warm welcome from Izzy as we came through the door into the ward was a huge relief and in no time Izzy and made Jack as comfortable as she could in his bed. Her kindness and positive energy made a huge difference to both of us that day. Izzy was a great support to Jack during his stay, keeping his pain meds topped up and making sure he understood what was happening. All the staff we met during Jack's stay on the ward were compassionate and caring. The ward itself is bright, clean and comfortable. Thanks to every one on the ward for your great care for my son. It made a difference to how secure he felt, which no doubt helped his recovery

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
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Information
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Review of 23 Hour ward, written by a family member
11th January 2020

My 20 year old son was admitted to the 23 hour ward on 2nd January and stayed in for 2 nights. He was very unwell with glandular fever, and as it later turned out, complications including quinsy, though we did not realise about the complications until a few days later. The nursing staff were incredibly kind and attentive all the time he was there. He was in a lot of pain and they were really helpful with pain medication and tried to make him as comfortable as possible. He was particularly grateful to the staff nurse who looked after him during the day on 2nd and 3rd January (I am sorry I didn't note her name, but she wore a dark blue uniform, so I assume that means she was a staff nurse?). She was always calm, kind, efficient and effective and he said she looked after him really well. I also noticed during my stay with Jack that all the nursing staff were incredibly caring and lovely to the elderly man in the bed diagonally opposite. His name was Peter and he was very deaf and physically he needed a lot of care. They made sure he always understood what was happening, and kept checking in on him to make sure he didn't need anything. They were unfailingly patient and compassionate however busy they were. Thank you also to the auxiliary staff such as porters and the meals/tea service people, who also made sure Jack had a drink or some food he could try to eat. Please make sure the staff see the positive feedback, because when you are really ill you are not always as able to let them know how much the kindness is appreciated. Regards Jaquie

Recommend
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Dignity/Respect
1 2 3 4 5

Involvement
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Information
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Cleanliness
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Staff
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Review of Delivery Suite, written by a patient
10th January 2020

I thought the service was excellent. Roxy especially was great. We weren’t given the information pack until leaving so that would have been helpful at the start.

Recommend
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Dignity/Respect
1 2 3 4 5

Involvement
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Information
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Staff
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Review of Delivery Suite, written by a patient
10th January 2020

Five years ago, I found my first birth experience with my son to be a troubling one, both at labour and delivery stage and then afterwards when I was on Swan Ward for 5/6 days. This affected me so badly that I made a complaint and met with a senior midwife to discuss my experience. I would now like to pass on my thanks and congratulations to staff on labour and Swan ward. Not only can I see the improvements made to the services offered but also how a new mother's state of mind can impact on their experience and reflection on those experiences. I would particularly like to signpost how effectively I was cared for by Ellie at labour stage (as well as Lorraine as her supervisor) - she was positive, understanding and helped me achieve a brilliant birth with my second son. Can you also please pass on my thanks to Jess on Swan Ward - she is an exemplary midwife who respected my feelings with regard to breastfeeding and supported me in the decisions I made. She was attentive even when very, very busy and even took the time to follow up by calling me at home. Warwick hospital is very lucky to have these midwives and I can see great improvements are in place regarding patient treatment and in supporting breastfeeding/formula feeding mothers. Once again thank you and please get in touch should you like further information or to use any of my comments, Emma Searles

Recommend
1 2 3 4 5

Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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Review of Farries Ward, written by a patient
10th January 2020

Whilst, generally speaking, the care I received was good and sometimes excellent, there were staff, invariably at a junior level, whom I didn't think should be working in a compassionate, caring role because they seemed incapable of responding in that way. My requests for assistance were even refused on a couple of occasions and I was certainly not a demanding patient! On occasions, I felt I was kept in the dark as to what was happening in my treatment. The staff were extremely busy, but to have been told that this was going to happen sometime today, even if the timing was uncertain, would have been helpful. Good standards of cleanliness and maintenance were not being maintained, no doubt, because of a lack of staff and resources. The ward was too hot and I was told that the staff could not control temperature levels. In one room. I was in, where the ACU worked, I had that on to counteract the heat from the radiators. This is in the middle of winter!

 
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