Share review of Warwick Hospital

Warwick Hospital 2023-09-03 Person 5 5 0

From the start of the process of me coming into the endoscopy unit. I was made very welcome also put at ease. During the consent stage the nurse was incredibly good. I think her name was Marion. As I was initially looking at sedation but during the consultation process for the consent. when I mentioned about, I was a carer for my wife. She was having some concerns with me being looked after and for the care for my wife. I spoke to my wife whilst I was there, and the nurse had a chat with my wife over the phone as well due to the risks. The nurse wanted to ensure I was going to be cared for and wife was going to be cared for as well. It helped me to get to the agreement that due to all the risks sedation was not the best option. I didn't feel forced to come to this decision but was giving all the facts to help me to come to the informed choice. Then once that part was complete and then going straight through to have the procedure without waiting. The staff that was doing the procedure was good and was placing us at ease. Explaining why I was getting some discomfort during the process and being apologetic even though it was not their fault. They were very reassuring which was helping me to relax. Then at recovery the nurses were good as well. Making sure we were fine and doing their final checks prior to my discharge to go home. Also, to talk through the paperwork and what to do in certain situation where I may need to go to A&E. All through this process certainly helped me as i sometimes become incredibly nervous and anxious. With the reassurance of all the staff from the very beginning to the end and not having to wait too long to go in for the procedure has certainly helped with my anxiety levels. Would like to thank all the staff on that department

Nothing I was happy with the experience from meeting the receptionist right through to recovery and being discharged