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Warwick Hospital
2023-08-03
Person
5
5
0
3rd August 2023
My clinical care has been excellent!!
All the staff, nurses, radiologists and doctors were respectful, listened and advised.
Suggested improvements
I would like to raise one issue about communications. I registered with My Care and I receive appointments and Results letters via My care. BUT I invariably receive duplicate letters by post. So what is the point of My Care, if not, for speed and to save some money? My last appointment was a (bad) example :
I received the appointment via My care 19/07; then the same appointment reminder via My Care on 26/07.
I then also received two separate letters, telling me of this appointment.
And finally, I received two more 'reminder' texts on 27/07 and 31/07.
I do appreciate reminders are useful, but surely this system is not functioning well or efficiently!