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16th January 2024


Checking yesterday at 0730, I did not expect to be greeted at reception with such cheerfulness. Then the checking in process was courteous and respectful, staff, aneasthetist and surgeon were kind and thoughtful. Then, after a somewhat long wait, the long walk to the theatre - hopefully an improvement coming with the new building work? - to theatre check in, again every kindness shown, and onto the anaesthetists, who were helpful and witty, the surgery, thankfully, passed me by to awake on recovery feeling quite well. Back to the Day surgery unit, long haul again, and excellent attention and discharge mid afternoon. I felt I had my own personal BMW. Bravo Magnificent Warwick !

Suggested improvements
Occasional update from staff on when one was going to theatre and the long walk and stairs and walk to theatre. I did also comment on the food asking about scrambled egg with smoked salmon and shaved truffle, but somethings take longer......

Experience
Dignity/Respect
Involvement
Information
Safe
Food
Staff