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6th February 2024


I was with my father in law in A&E on the evening of Tuesday 6th February. Not one member of staff could be faulted on the kindness and care they showed. They were helpful, patient and kind despite being super busy. I feel very lucky to have an NHS that works so well to support those in need and to have had such kindness from the staff at Warwick. Staff Nurse Michelle looked after John. She was not only efficient and kind but took the time to listen to and get to know my father in law. This is no mean feat when dealing with an overcrowded department and many complex cases. I really appreciated that Michelle took the time to thoroughly check him over with compassion and kindness Please do pass my thanks on to the whole department. We know it’s a hard job it is very much appreciated.

Suggested improvements
Obviously have more beds as there were many people in corridors but I recognise you are working under immense pressure and already trying to solve this!

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Staff