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Warwick Hospital
2023-02-03
Person
2
5
0
3rd February 2023
On discharge from Warwick Hospital previous weekend I was given blood test forms and told by ward staff to attend phlebotomy any time during opening hours for follow up blood tests. On arrival at phlebotomy 3/2/23 I presented to outpatients reception and was told I would not be able to have the blood taken as I did not have an appointment, and that I would have to log in to the hospital site to book and appointment. There were no appointments on the online system until 6/3/23, thus delaying my blood test and wasting my journey on 3/2/23. Only once I had physically attended outpatients was I informed of the need to book (and the system for booking) a phlebotomy appointment. The staff member on reception attempted to book me an appointment for 6/3/23 but this did not work. When I logged in to SwiftQueue myself at home no such appointment was on the system. I had to book myself an appointment using SwiftQueue. My wasted journey to Warwick hospital and the delay to my blood test could have been prevented if ward staff (or anyone issuing the blood test forms) had informed me of the need to book and the system for doing so.
Suggested improvements
My wasted journey to Warwick hospital and the delay to my blood test could have been prevented if ward staff (or anyone issuing the blood test forms) had informed me of the need to book and the system for doing so.