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Written by a NHS patient
1st August 2023


During a visit to A&E with my unwell child, my child was sick in the a&e waiting room bathroom. I flagged this with the staff on reception desk suggesting they sent a cleaner to professionally clean it or to cordon it off, I was told to do my best to clean it up with tissue. There was no medical waste bin, so a large amount of soiled, potentially infectious waste went into the recycling bin. I did the best I could and it looked ok but there is no way a paper towel made it clean enough for a hospital - no wipes or cleaning materials supplied and the bathroom was not cordoned off. I felt bad for the patients entering and using the room subsequently and felt unsafe that potentially infectious matter was still there when we left

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe