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Warwick Hospital
2021-10-18
Person
1
5
0
18th October 2021
My father was admitted to the ward on 23rd august. He was very ill and all through the night of 24th august he was texting me at home. He phoned to say he had been told he would not recover or make it through. We came to the ward on w4th august to say our farewell to be met by a nurse who said what are you doing here. She was so awful and aggressive and put us in a room. The doctors were saw us (eventually) were so kind and transparent about my dads condition and his DNR wishes. We wanted to see my dad to say our goodbyes but were told by the nurses they were too busy. There was no compassion and quite frankly the nurses were so hard and lacked any empathy about the fact my father was dying. There sheer heartlessness has Left us so wounded as family. We are still trying to come to terms with the impact of the nurses rudeness and lack of compassion.
Suggested improvements
Be kind and have professional nurses. I would like to raise a compliant about the nurses we dealt with, their lack of compassion and the heart ache they caused us.