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15th August 2023


A doctor on the ward was very rude announcing my daughters name in the middle of the ward at the nurses station because I asked one of them to provide my daughter’s epilepsy medication that was late. This doctor was sat at the nurses station laughing and joking and ignoring my presence. This is a huge breach of my daughters and my privacy and confidentiality. My daughter was left unattended with two male nurses. The ward were aware that she is socially vulnerable but still left her alone. They ignored me and lied to me when I asked them to resolve the issue. This is not the first time I have noticed poor care from this ward as my child has come in several times.

Suggested improvements
Treat your patients and their families with respect, dignity. Provide a safe environment for children that are vulnerable in your care

Experience
Dignity/Respect
Parent Dignity
Involvement
Information
Staff
Suitable Location
Next Steps
Appointment
Support