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10th November 2023


I brought my daughter in (2 weeks old) due to short breath, temperature, fever, congestion etc... we arrived at 9pm, its 2am and we still haven't been seen. I find it unacceptable that a 2 week old child has been given such a lack of attention at such an early age. After a shocking birth experience with the NHS only 2 weeks ago, I have completely lost faith in the NHS service for myself and my child. Disappointed, angry and upset.

Suggested improvements
Everything. Communication Staff

Experience
Dignity/Respect
Parent Dignity
Involvement
Information
Staff
Suitable Location
Next Steps
Appointment
Support